Airtel - Business to Business Platform
Airtel's B2B platform emerged from the need to automatize a broad range of internal and time-consuming processes.
A solid approach starts with a vision, knowing the customers and their needs. The objective was to design an end-to-end experience resulting in a natural product, helping customers focus on accomplishing tasks without losing time.
Previously, The process was based on physical listings in spreadsheet format, shared through conventional channels such as e-mail. To automatize this process, we had to understand and categorize the information and determine how it would be unified to present personalized results.
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An immersive experience through a virtual globe to find rates.
The B2B Platform was developed to meet the need to automate a wide range of processes, and the need for innovation in a sector that needs to keep up with the challenges of the new times. A solid approach starts with a vision. We know our customers and their needs. Our task was to give them an end-to-end experience with a product that feels natural, so they can focus on the task they’re trying to accomplish instead of figuring out how to do it.
Modular and optimized grid with simple and direct analytics.
DASHBOARD
The first section of the dashboard contains widgets with performance readings, service status, map visualization, and news links that co-exist in a dynamic and interchangeable environment, where each widget is responsive and related.
The map view makes it easy to visualize and choose countries to track rates.
RATES
The previous process that was used was based on physical listings in spreadsheets format wich was later shared through conventional channels such as e-mail.
In order to automate this system, it was necessary to understand and categorize the information and how it would be unified to present personalized results.
This layout produces a driven and natural reading, guiding clients in the process of selecting a product.
PRODUCT SETUP
The main purpose of the setup was to reduce abstraction in the service presentation and completion time of service configuration.
The first configuration moment offers 3 sequential and interdependent vertical panels, identified by the corresponding product — Voice, SMS, ITFS.
ACQUIRE
With the process turning digital, clients can now search and add several locations, getting a real-time response to their orders.
Products are arranged horizontally and divided into vertical panels.